Voluptuous accepts returns of unused items only within 7 days from the delivery date.
Voluptuous will accept items in the original packaging, unused, and with all tags/labels attached only.
For hygienic reasons, Voluptuous cannot accept returns of items that have come in direct skin contact.
Voluptuous reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements. In any case, it is only at Voluptuous’ discretion to decide if the item can be considered as not used and so eligible for reimbursement.
To return, please send an email listing your name, order number, and items codes you would like to return and specifying the reason why you are returning the product, if you prefer a refunding or if you prefer to exchange the size/color of the same article purchased, if available.
A customer service member will reply within 48 hours, except during the week-end and public holidays, with a Return Authorization Number and the instructions on how to proceed.
Please be informed that the shipment costs to send back the goods are at your charge. You can choose the courier you prefer. For security reasons, we recommend choosing a courier or a mail service that consents the tracking and the return receipt of your shipment. Voluptuous does not take on the responsibility of your return shipment, damaged goods, incomplete goods delivery or lost shipment.
For product exchanges, Voluptuous will waive shipping charges on your re-order. Important: in case of exchange, please be informed that Voluptuous will not accept returns of purchased items that have been previously returned.
Moreover, in case of refund all the costs related to the shipment and handling will not be covered by Voluptuous. The refund will only affect the credit card used to make the purchase and the time necessary to see the balance on your credit card depends on your credit card company.
Feel free to contact Voluptuous for more information: firstname.lastname@example.org